#SETSEGStaff – Marc Ramsey
At SET SEG, our claims department plays a crucial role in supporting school districts when unexpected events arise. Unlike an insurance company, our Property/Casualty Pool is a collective of school districts that share risks and resources to ensure tailored protection. And with claims ranging from storm damage to liability concerns, it’s imperative we have the expertise on staff to guide school districts through some of their worst days.
Property/Casualty Claim Manager, Marc Ramsey, is at the forefront of ensuring our members receive timely assistance and guidance. His commitment to assisting schools in navigating the challenges that come with reporting and handling an incident is a testament to the vital work we do for Michigan’s educational community.
Q&A: Marc Ramsey
Q: What is your role at SET SEG?
As Claims Manager in the PC Claims Department, I am fortunate to work with an outstanding group of claims professionals. My role is to oversee, assist, and support our Claim Representatives in the day-to-day handling of the claims we receive, and to assist our members with questions on current or potential claims.
I help the team with any questions on coverage, claim investigation, and resolutions, monitoring performance to ensure we’re providing excellent claim service to our members.
Q: What do you like about your job?
I take great pride in helping schools solve problems and navigate the complexities of a claim. When a school district experiences a loss — whether it’s a damaged bus or a building — we work hard to ensure a smooth, efficient claims process. There’s a real sense of satisfaction in guiding a member through a challenging situation and seeing them come out the other side.
I also value the opportunity to collaborate with the entire PC Claims team to find solutions that ultimately benefit our member school districts. We really do stand by SET SEG’s core value to simplify the complex.
Q: What does working at SET SEG mean to you?
It’s simple – working at SET SEG means helping public schools. I recently helped a member with what was a fairly routine issue for us, but it was weighing heavily on their mind. We were able to resolve the situation quickly and their gratitude stuck with me. Those are the moments that really make my job fulfilling.
Q: How do you feel like you make an impact through SET SEG?
I believe public education is a critical function in our society. When our team can assist a member with a claim situation and handle that problem for them, that allows the member to focus on their primary task of educating students.
In a traditional insurance claim department, the staff will handle and pay claims. Here at SET SEG, we do so much more. We answer questions about potential claims and coverage issues about contracts with vendor partners, or any other issue they’re dealing with that may result in a claim.